Online store terms

You can find everything you need to know about us, Rangi Tamu Limited, and our products on our Site.

Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because we can't verify your age (where the product is age-restricted), or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

As part of the order process, you will be redirected to our payment processor who will facilitate us taking payment for your order. The terms and conditions of our payment processor will apply to the payment process. We will not see or be provided with your payment information such as your card details. These will be collected and processed only by our payment processor. For some products we may take payment at regular intervals, as explained to you during the order process. You will own the product once we have received payment in full.

If for any reason we're unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

If our supply of your product is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. We won't compensate you for the delay, but you can contact our Customer Service Team: "https://rangitamu.com/pages/contact” to end the contract and receive a refund for any products you have paid for in advance, but not received. You may also be able to return any product in accordance with our returns policy outlined in these terms.

A product's true colour may not exactly match that shown on any images on our Site and/or its packaging may be slightly different.

If we're making or supplying a product to measurements you provide, you're responsible for making sure those measurements are correct. Find information and tips on how to measure on our Site or contact our Customer Service Team: “https://rangitamu.com/pages/contact”.

Your legal right to change your mind
9.1 For most of our products bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.

When you can’t change your mind
9.2 You can’t change your mind about an order for:
(a) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; or
(b) goods that are made to your specification or are clearly personalised.

The deadline for changing your mind
9.3 If you change your mind about a product you must let us know no later than 30 days after the day we deliver your product. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery.

How to let us know
9.4 To let us know you want to change your mind, contact our Customer Service Team: “https://rangitamu.com/pages/contact”.

You have to return the product
9.5 You have to return your product to us within 30 days of your telling us you have change your mind. Returns are free as part of our goodwill guarantee.
9.6 You can send the product back to us, using an established delivery service. You should keep a receipt or other evidence from the delivery service that proves you have sent the product and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price. For help with returns contact our Customer Service Team: “https://rangitamu.com/pages/contact”.

We only refund standard delivery costs
9.7 We don’t refund any extra you have paid for express delivery or delivery at a particular time.

We reduce your refund if you have used or damaged a product
9.8 If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, the product-branded packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due. Our Customer Service Team: “https://rangitamu.com/pages/contact” can advise you on whether we're likely to reduce your refund.

Changes we can always make
We can always change a product:
(a) to reflect changes in relevant and regulatory requirements; and
(b) to make minor technical adjustments and improvements, for example to address a security threat.

We can suspend the supply of a product
We do this to:
(a) deal with technical problems or make minor technical changes;
(b) update the product to reflect changes in relevant laws and regulatory requirements; or
(c) make changes to the product.

We can stop providing a product, such as an ongoing service or a subscription for digital content or goods. Where you have already paid for, or have a subscription in respect of any withdrawn product, we let you know as soon as possible and we will refund any sums you've paid in advance for products that won't be provided.

How we use any personal data you give is set out in our Privacy Policy: “https://rangitamu.com/policies/privacy-policy”.